Refund & Cancellation Policy

1. General Refund Policy

Divyaability Foundation operates as a non-profit driven educational and service platform. To maintain the quality and immediate delivery of our services, we maintain a Strict No-Refund Policy.

All payments made on https://divyaability.org are final. Once a payment is processed, it is non-refundable under any circumstances. This policy applies to all services including, but not limited to:

• Course Enrollments (Free or Paid)
• Scribe Facilitation Services
• Charitable Donations
• Event Registrations and Paid Webinars
• Any other paid platform features

2. Course Purchase & Digital Delivery

Our courses are digital products provided via instant or scheduled access. Because the value of the digital content is delivered immediately upon access to the learning dashboard, we do not offer refunds or cancellations.

We strongly advise users to review the course curriculum, watch available trailers, and read the "About the Course" section thoroughly before making a purchase. Your decision to purchase constitutes your acceptance that no refund will be issued even if you do not complete the course.

5. Payment Failures

If an amount is deducted from your bank account but the transaction fails on our website, the refund is not handled by Divyaability Foundation. In such cases:

• The refund is processed automatically by our payment gateway partner (Razorpay).
• The timeline for the amount to reflect back in your account depends on your bank or the original payment method (usually 5-7 business days).
• Please contact your bank or Razorpay support for updates on such transactions.

6. Duplicate Payments

If you have accidentally made a duplicate payment for the same course or service, please contact us at support@divyaability.org within 24 hours. Verified cases of duplicate payments (where the same user paid for the same service twice) will be reviewed by our team, and a credit or adjustment may be provided at our sole discretion.

7. Account Bans & Misuse

If your account is suspended or permanently banned due to a violation of our Terms of Use (such as account sharing, content piracy, or abusive behavior), you will immediately lose access to all paid services. In such cases, no refunds shall be provided for any active or past purchases.

8. Cancellation Policy

Since we provide immediate digital access and facilitation services that involve third-party coordination (scribes/volunteers), we do not allow the cancellation of orders or services once a payment confirmation is generated. Users are urged to double-check their exam dates, course choices, and donation amounts before proceeding to the payment page.