Refund & Cancellation

1. General Refund Policy

As a standard policy, all payments, donations, and fee contributions made to Divyaability Foundation are Strictly Non-Refundable.

By completing a transaction on our website, you agree to this non-refundable policy. However, we maintain a transparent and fair approach and will consider refunds only under the following exceptional circumstances:

Exceptions for Refund:

• Duplicate Payments: If a payment or donation is charged to your account multiple times due to a technical error on our website or payment gateway.
• Service Not Delivered: If you made a payment for a specific paid service (e.g., a certified course or workshop) and the foundation fails to deliver the service or provide access within the stipulated timeframe.

2. Donation Specifics

Donations are voluntary and are used immediately to support our ongoing NGO initiatives.

• We do not refund donations simply because a donor changes their mind.
• Once a Donation Receipt / 80G Certificate has been generated and issued to the donor, the donation is absolutely non-refundable as it is legally reported for tax-exemption purposes.

3. How to Request an Exceptional Refund

If you believe your case falls under the "Duplicate Payment" or "Service Not Delivered" exceptions:

• You must raise a request within 7 days of the transaction.
• Email us at accounts@divyaability.org with your Transaction ID, date of payment, and proof of the duplicate charge or unfulfilled service.
• Our accounts team will review your claim and attempt to resolve the service issue first. If unresolvable, and the claim is valid, a refund will be initiated.

4. Refund Processing

All approved refunds are processed securely through our payment gateway provider (Razorpay).

• Refunds are credited back only to the original payment method (Credit Card, UPI, Net Banking) used during the transaction. We do not issue cash or cheque refunds.
• Please allow 5 to 10 business days for the refunded amount to reflect in your bank account.

5. Dispute Resolution

In case of any unauthorized transaction or payment failure where the amount was deducted from your account but not received by us, we recommend contacting your bank first. If the issue persists, please reach out to us with your bank statement showing the deduction.