Refund & Cancellation Policy

1. Introduction

Thank you for supporting Divyaability Foundation. This Refund and Cancellation Policy explains how refunds, cancellations, payments, donations, courses, and scribe services are handled on our website.

Divyaability Foundation is a registered non-profit organisation under Section 8 of the Companies Act, 2013. Payments made through our website help us deliver accessible education, scribe support, community programs, and other services for persons with disabilities.

Before making any payment, we encourage you to carefully review the course details, service information, pricing, and other relevant information available on our website.

2. Courses

Divyaability Foundation offers both free and paid courses through its learning platform.

Paid courses are digital learning products. Once access to a paid course has been provided, the purchase becomes final.

All paid live courses and paid recorded courses are non-refundable.

Free courses do not require payment and therefore no refund applies to them.

Please Note

We recommend reviewing the course description, eligibility, syllabus, and other available information before completing your purchase.

3. Scribe Support Services

The cost of scribe services is not fixed. Charges depend on factors such as examination requirements, location, availability, experience of the scribe, and other service-related requirements.

Every request is reviewed and verified before any payment is requested.

In some situations, a donor or sponsor may support the service. When sponsorship is available, eligible users may receive scribe assistance without any payment.

Once a paid scribe service has been confirmed and arranged, the payment made for that service is generally non-refundable.

4. Donations

Donations made to Divyaability Foundation are voluntary contributions that support our charitable activities and community programs.

Donations are generally non-refundable after successful payment.

Eligible donations may qualify for benefits under Section 80G of the Income Tax Act wherever applicable.

5. Payments

All payments made through our website are processed securely using Razorpay.

After a successful payment, you will receive access to the purchased service, course, or other applicable features based on the type of transaction.

Please make sure that all payment details, selected services, and payment amounts are correct before completing your transaction.

6. Payment Processing Fee

Some payments made through our website may include a Payment Processing Fee. This fee helps cover payment gateway charges and transaction processing costs.

Where applicable, the Payment Processing Fee will be clearly displayed before you complete your payment. The total amount shown at checkout will include all applicable charges.

By completing your payment, you confirm that you have reviewed and accepted the total payable amount, including any applicable Payment Processing Fee.

Once a payment has been successfully completed, the Payment Processing Fee is non-refundable.

7. Failed or Incomplete Payments

Sometimes a payment may fail because of network issues, banking problems, or interruptions during the payment process.

If money has been deducted from your account but the payment was not completed successfully on our website, the amount is generally returned automatically by your bank or payment provider according to their own processing timelines.

If you experience any payment-related issue, please contact our support team with your payment details so that we can help you review the transaction.

8. Duplicate Payments

If the same payment is accidentally made more than once for the same course or service, please contact us as soon as possible.

After reviewing the transaction, we will work with you to resolve the issue wherever applicable.

Need Help?

Please include your registered email address, transaction ID, payment date, and payment amount when contacting us. This helps us verify your request more quickly.