Privacy Policy

1. Welcome to Divyaability Foundation

Welcome to Divyaability Foundation. We respect your privacy and are committed to keeping your personal information safe. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it whenever you visit our website or use any of our services.

Divyaability Foundation is a registered non-profit organisation under Section 8 of the Companies Act, 2013. We work to empower persons with disabilities through accessible education, digital learning, scribe support, scholarships, webinars, community programs, and other inclusive services across India.

By visiting our website, creating an account, making a donation, enrolling in a course, requesting a scribe, registering for an event, or using any of our services, you agree to this Privacy Policy.

2. Information We Collect

We only collect information that helps us provide our services efficiently and improve your experience with Divyaability Foundation.

Personal Information

Full name.
Email address.
Mobile number.
Date of birth, where required.
Gender, where required.
Profile photo uploaded by you.
Postal address, where required.

Account Information

Email and password used to create your account.
Google Sign-In information if you choose Google Login.
Email verification records.
Basic account preferences.

Service Information

Course enrolments.
Learning progress.
Quiz and certificate records.
QR code certificate verification details.
Scribe request details.
Webinar registrations.
Volunteer applications.
Support requests.

Documents for Verification

Depending on the service you request, we may ask you to upload documents for verification. These may include disability certificates, identity proof, educational documents, examination details, passport-size photographs, or other documents required to provide a specific service.

We only collect documents that are necessary for the service you have requested.

Important

We do not collect unnecessary personal information. We request documents only when they are required for verification, service delivery, legal compliance, or issuing certificates and receipts.

3. Payments, Donations and Financial Information

All online payments on our website are processed securely through Razorpay.

We do not store your debit card number, credit card number, CVV, UPI PIN, internet banking password, or any other confidential banking credentials.

We may store payment references such as transaction ID, payment status, order ID, payment date, receipt number, and related information to verify payments, provide customer support, maintain financial records, and generate invoices or receipts.

Donations made to Divyaability Foundation may qualify for tax benefits under Section 80G of the Income Tax Act wherever applicable. Donation records may be maintained for accounting, legal compliance, audit requirements, and issuing donation receipts.

If you purchase a paid course or use a paid service, your payment information will be linked to your account so that we can provide access to the purchased service and maintain accurate records.

4. How We Use Your Information

We use your information only to provide our services, improve your experience, and operate our website smoothly.

Your information may be used for the following purposes:

Create and manage your account.
Provide access to free and paid courses.
Generate certificates with QR code verification.
Process donations and payments.
Process scribe service requests.
Verify documents submitted for different services.
Register you for webinars, workshops, events, or volunteer programs.
Respond to your questions and support requests.
Send important account updates, service notifications, and security alerts.
Improve our website, accessibility, and user experience.
Prevent fraud, spam, misuse, or unauthorized activity.
Meet our legal and regulatory responsibilities under Indian law.

Your Privacy Matters

We do not sell your personal information to anyone. Your information is only used for operating our services and supporting our users.

5. Login and Account Security

You can sign in to your account using your email address and password or by using your Google account.

We may use email verification or One-Time Password (OTP) to help verify your identity whenever required.

Please keep your login details private. Do not share your password with anyone. If you think someone has accessed your account without your permission, please change your password immediately and contact our support team.

At present, users cannot delete their accounts directly from the website. If our account management process changes in the future, this Privacy Policy will also be updated.

6. Cookies and Website Security

Our website uses cookies and similar technologies that are necessary for the website to work properly. These help keep you signed in, remember your preferences, improve security, and provide a better browsing experience.

We currently do not use third-party advertising cookies or third-party analytics services to track your activity across other websites.

We use Google reCAPTCHA on selected pages to protect our website from spam, automated requests, and malicious activity.

We also use secure connections (HTTPS), encrypted passwords, and other security measures to help protect your account and personal information.

Good to Know

Cookies used on our website are intended to improve functionality and security. They are not used to sell your personal information or display personalised advertising from third-party advertising networks.

7. Third-Party Services

To provide our services safely and efficiently, we work with a few trusted service providers. These providers help us operate our website, process payments, send emails, and offer secure login options.

Depending on the service you use, your information may be shared only when it is necessary to complete that service.

Razorpay – Secure payment processing.
Google – Google Login and Google reCAPTCHA.
Hostinger – Website hosting and server infrastructure.
SMTP Email Services – Sending verification emails, certificates, and important notifications.

These service providers have their own privacy practices. We recommend reviewing their privacy policies if you would like more information about how they handle your data.

8. Scribe Support Services

Divyaability Foundation provides scribe support services for eligible users. To arrange a suitable scribe, we may collect information related to your examination, disability, institution, required documents, and other details necessary for verification.

The cost of a scribe service is not fixed. Charges may vary depending on the individual scribe, examination requirements, location, and other service-related factors. Every request is verified before any payment is requested.

In some cases, a donor or sponsor may fully support the service. When sponsorship is available, eligible users may receive the service without any charge.

Information collected for scribe support is used only for verification, coordination, communication, and providing the requested service.

9. Courses and Certificates

Divyaability Foundation offers both free and paid courses. Available courses may change from time to time based on our programs and educational initiatives.

We maintain records of your course enrolments, learning progress, assessments, and certificates to provide a better learning experience.

Certificates issued through our platform include QR code verification to help confirm their authenticity.

Information related to course purchases, refunds, cancellations, access periods, and other commercial terms is explained separately in our Refund and Cancellation Policy and Terms of Use.

10. How We Protect Your Information

Protecting your information is important to us. We use appropriate technical and administrative measures to help keep your information secure.

Secure HTTPS website connections.
Encrypted account passwords.
Restricted administrative access.
Google reCAPTCHA protection.
Regular website maintenance and security monitoring.
Secure payment processing through Razorpay.

While we work continuously to protect your information, no online system can guarantee complete security. We regularly review and improve our security practices to keep our platform safe.

11. Children's Privacy

Divyaability Foundation provides educational and support services for learners of different age groups. If you are under the age of 18, we recommend using our services with the guidance of your parent, guardian, school, or authorised representative whenever required.

If we need additional consent for a particular service, registration, or document verification, we may request it before providing that service.

12. Your Privacy Choices

We believe you should always know how your information is being used. If you have questions about your personal information or need help with your account, you can contact our support team at any time.

At present, users cannot delete their accounts directly through the website. If this feature becomes available in the future, this Privacy Policy will be updated accordingly.

If any of your personal information is incorrect, you may contact us and request an update where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time whenever our services, website features, legal requirements, or operational processes change.

The latest version will always be available on this page along with the updated revision date. We encourage users to review this page occasionally to stay informed.