Delivery & Shipping Policy

1. Introduction

This Delivery and Shipping Policy explains how Divyaability Foundation delivers its digital products, online services, certificates, and other resources through our website.

Divyaability Foundation is a registered non-profit organisation under Section 8 of the Companies Act, 2013. Most of the services provided through our platform are delivered digitally and do not require physical shipping.

By using our website or purchasing any service, you agree to this Delivery and Shipping Policy.

2. Digital Products and Services

Our website mainly provides digital products and online services.

These may include:

• Free and paid online courses.
• Scribe support services.
• Digital certificates.
• Webinars and online events.
• Educational resources.
• Volunteer registrations.
• Donation receipts.

3. Course Delivery

Free courses become available according to the course settings on our platform.

Paid courses are normally added to your account after successful payment confirmation.

In some situations, delivery may take a little longer because of payment verification, scheduled course launches, technical maintenance, or other operational requirements.

You can access your available courses by signing in to your account and opening the My Courses section.

4. Scribe Support Delivery

Scribe support is provided after receiving the required information and completing the necessary verification process.

Every request is reviewed individually. Delivery time depends on factors such as examination date, location, availability of a suitable scribe, and completion of the verification process.

In some situations, the service may be supported by a donor or sponsor. Eligible users may receive the service free of charge whenever sponsorship is available.

Once a suitable scribe has been arranged, our team will share the available details through your registered communication channel whenever applicable.

5. Donations

Donations made through our website help us support educational programs, accessibility initiatives, scribe services, scholarships, community projects, and other charitable activities.

After a successful donation, a confirmation will be sent through the registered communication channel whenever applicable. Donation receipts may also be issued according to our internal process.

Eligible donations may qualify for benefits under Section 80G of the Income Tax Act wherever applicable.

6. Certificates

Some courses and training programs may include digital certificates after successful completion of the applicable requirements.

Certificates are generated digitally and may include QR code verification to help confirm their authenticity.

When available, certificates can be accessed from your account and downloaded for your personal use.

7. No Physical Shipping

Divyaability Foundation primarily provides digital products and online services.

We do not normally deliver physical products through courier, postal service, or any other shipping partner.

Unless clearly mentioned for a specific program or event, no physical shipping is included with purchases, donations, registrations, or other services available on our website.

8. Delivery Support

If you do not receive access to your purchased course, digital certificate, webinar, or any other eligible service within a reasonable time, please contact our support team.

To help us review your request more quickly, please include your registered email address, transaction ID (if applicable), and a brief description of the issue.

Our team will review your request and assist you as soon as reasonably possible.

9. Changes to This Policy

We may update this Delivery and Shipping Policy from time to time to reflect changes in our services, website features, operational processes, or applicable legal requirements.

The latest version of this policy will always be available on this page together with the updated revision date.

We encourage users to review this page occasionally to stay informed about any updates.

10. Contact Us

If you have any questions about the delivery of our digital services, certificates, courses, donations, or any other service, our support team will be happy to assist you.