.grievance-hero {
    min-height: 40vh;
    background: linear-gradient(rgba(70, 62, 63, 0.9), rgba(70, 62, 63, 0.9)), url('/import/divyaability-foundation-city-skyline-banner-1376x271.png');
    background-size: cover;
    background-position: center;
    display: flex;
    align-items: center;
    color: white;
    text-align: center;
}

.grievance-box {
    background: white;
    border-radius: 40px;
    padding: 60px;
    box-shadow: 0 20px 60px rgba(0,0,0,0.06);
    border: 1px solid rgba(0,0,0,0.02);
}

.step-card {
    background: #fdfaf7;
    border-radius: 25px;
    padding: 30px;
    height: 100%;
    position: relative;
    border-top: 4px solid var(--gold);
}

.step-badge {
    width: 40px;
    height: 40px;
    background: var(--primary-bg);
    color: var(--gold);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 900;
    margin-bottom: 20px;
}

.contact-strip {
    background: var(--primary-bg);
    border-radius: 25px;
    padding: 40px;
    color: white;
}

@media (max-width: 767px) {
    .grievance-box { padding: 40px 20px; }
}